Due to the specialised nature of most of our projects, we have recognized "on time" delivery as one of our major challenges. A key outcome from the business strategic session undertaken in 2010 was the recognition that we had to further improve the overall management of the numerous projects that we undertake for clients. The 'milestone plan' was the result and includes a number of elements:

• we manage projects according to agreed milestones
• detailed planning meetings are initiated with all internal stakeholders as soon as the go ahead for projects are confirmed
• we have introduced a comprehensive project evaluation procedure

The end result is that we have increased our capacity to pinpoint progress on a project. Clients are already experiencing the benefits of these amendments to our approach as we are able to now identify any problems in a project or process sooner and can then take the corrective action required.